Terms of Service

1. Who we are

Itavel is operated by NOTESMEDIA OÜ, a company registered in the Estonian Commercial Register under registry code 17095909, with its registered office at Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia (“we”, “us”).

You can contact us at [email protected].

VAT number: EE102790878

2. Scope and acceptance

These Terms of Service govern your use of Itavel, including the website and app at fly.itavel.jp (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

You must be at least 16 years old to create an account. If the law where you live requires the consent of a parent or guardian for you to use the Service or to enter into this contract, you may use it only with that consent.

You can register with an email address and password, or sign in with Google.

3. The Service

Itavel is a focus and productivity service presented as virtual travel. Each focus session is a virtual flight between airports on a map; when the session ends, you arrive and the session is recorded.

The Service includes, for example:

• focus sessions and planning tools;
• a virtual passport with stamps, flight tickets and a travel log;
• Reward Miles, Lifetime Miles, status tiers and other progress features;
• Fly Together: crew flights with people you invite;
• Itavel Premium Pass, an optional paid subscription.

4. Not a real aviation service

Itavel is not an aviation service. It is not a flight simulator for pilot training, it is not a navigation tool, and it must not be used for any aviation, navigation or safety decision.

Routes, flight times, aircraft, maps, airports, weather and scenery in Itavel illustrate the focus experience. They do not show real aircraft positions, real schedules or real operational information, and we do not guarantee that they are accurate or complete.

5. Your account

Keep your password and sign-in methods secure; you are responsible for activity under your account. If you think your account has been compromised, tell us promptly at [email protected].

Please give accurate information and do not share, sell or transfer your account.

6. Acceptable use

When using the Service, you must not:

• interfere with or disrupt the Service or its infrastructure, or try to bypass its security or rate limits;
• access accounts, data or systems you are not authorised to access;
• use bots, scripts or other automated means to create accounts, generate focus sessions, miles or other progress, or to scrape the Service;
• use the Service for fraud, including fraudulent payments or abusive refund or chargeback requests;
• misuse Fly Together or invitation links, for example to send spam or to harass others;
• break the law or infringe the rights of others.

Ordinary use — long sessions, many short sessions or several devices — is welcome.

7. Miles, status and other virtual benefits

Reward Miles, Lifetime Miles, XP, levels, status tiers, stamps, tickets, awards and similar items (“virtual benefits”) are features of the Service. They are not money or any other real-world currency, have no cash value, cannot be exchanged for money, and are not refundable as such.

We may adjust how virtual benefits are earned, shown or redeemed, for example to keep the Service fair or to correct errors. We will not take away benefits you have already earned or redeemed without a valid reason, such as a technical error, fraud or a breach of these Terms. Such changes never reduce what you have already paid for in an Itavel Premium Pass subscription period.

8. Itavel Premium Pass

Itavel Premium Pass is an optional paid subscription that adds the features described on the Itavel Premium Pass page (https://focus-flight.itavel.net/pricing). It is available with monthly or annual billing at the price shown before you buy.

Your subscription renews automatically at the end of each billing period, for the same period length and at the then-current price, until you cancel. We will tell you in advance about any price change before it applies to a renewal.

You can cancel at any time in Plan & billing or in the Paddle customer portal. Cancellation takes effect at the end of the current billing period: Premium Pass stays available until then, and you will not be charged again. Cancelling does not by itself refund the current period; refunds are covered by the Refund Policy.

9. Payments through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle runs the checkout, takes the payment, calculates and collects applicable taxes, issues receipts and invoices, and handles refunds and billing questions. Your purchase is also subject to Paddle's Buyer Terms (https://www.paddle.com/legal/invoiced-consumer-terms). We never receive or store your card details.

10. Refunds

Refunds and your statutory right of withdrawal are explained in our Refund Policy (https://focus-flight.itavel.net/refund).

11. Intellectual property

The Service — including its software, design, original aircraft models, illustrations and text — belongs to us or our licensors and is protected by intellectual property law. Third-party materials are credited in the app.

We give you a personal, non-exclusive, non-transferable licence to use the Service for its intended purpose under these Terms.

Content you enter, such as task titles, notes and your display name, remains yours. You allow us to store and process it as needed to provide the Service and, when you choose to share it (for example in Fly Together or a shared ticket), to show it to the people you share it with.

12. Third-party services

The Service uses third-party services, including Paddle for payments, Google for optional sign-in, and providers of maps, satellite imagery, email delivery, hosting and browser push notifications. Their own terms may apply when you use them. We are not responsible for third-party websites we link to.

13. Availability and changes

We work to keep the Service available, but it may sometimes be unavailable because of maintenance, updates or events beyond our reasonable control.

We may change, add or remove features to improve the Service, for security or for legal reasons. If a change materially reduces a paid feature during a period you have already paid for, we will tell you in advance, you may cancel, and where the law requires it you will receive a proportionate refund.

14. Suspension and termination

You can stop using the Service at any time and delete your account in the account settings. An active Itavel Premium Pass subscription must be cancelled before the account can be deleted.

We may suspend or end your access if you materially breach these Terms, in cases of fraud, to protect the security of the Service or other users, or where the law requires it. Where reasonable, we will tell you first and give you a chance to fix the problem. If we end a paid subscription without such a reason, you will receive a proportionate refund for the unused period.

15. Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for intentional misconduct or gross negligence, or for death or personal injury caused by negligence. Your statutory rights as a consumer, including your rights if digital content or a digital service does not conform to the contract, are not affected.

Subject to the above, we are not liable for losses that were not reasonably foreseeable when you started using the Service.

16. Governing law and disputes

These Terms are governed by Estonian law. If you are a consumer, you also keep the protection of the mandatory consumer-protection rules of the country where you live.

Disputes may be brought before the competent courts of Estonia. If you are a consumer, you may also bring proceedings in the courts of the country where you live.

17. Changes to these Terms

We may update these Terms. The version and effective date are shown at the top of this page. We will tell you about material changes in the app or by email at least 30 days before they take effect, unless a shorter period is needed for legal or security reasons. If you do not agree to the updated Terms, you can cancel your subscription and delete your account before they take effect.

18. Contact

Questions about these Terms: [email protected]

NOTESMEDIA OÜ, Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia