Refund Policy

1. Purchases are handled by Paddle

Itavel Premium Pass is sold through our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes payments and handles refunds, under this policy and Paddle's Buyer Terms (https://www.paddle.com/legal/invoiced-consumer-terms).

2. How to request a refund

You can request a refund within 14 days of the transaction date, in line with Paddle's Refund Policy (https://www.paddle.com/legal/refund-policy):

• visit https://paddle.net and choose “Request refund”, or
• use the link in the receipt email from Paddle.

Paddle handles each request and tells you the outcome.

3. Your statutory right of withdrawal

If you are a consumer in the European Union, the European Economic Area, Switzerland or the United Kingdom, you have a statutory right to withdraw from the purchase within 14 days, as described in Paddle's Buyer Terms. Itavel Premium Pass starts immediately after purchase; the Buyer Terms explain how starting to use it affects this right.

4. Cancelling is not the same as a refund

You can cancel a subscription at any time in Plan & billing, in the Paddle customer portal or at https://paddle.net. Cancellation stops future renewals and takes effect at the end of the current billing period; Premium Pass stays available until then. Cancelling does not refund the current period — to ask for a refund, follow the steps above.

5. Premium Pass access after a refund

If a refund is granted, the subscription may be cancelled as part of it. When a subscription ends, your account returns to Itavel Free; your focus history, passport, tickets and miles stay.

6. Duplicate charges and technical problems

If you were charged twice or Premium Pass did not unlock after payment, contact Paddle at https://paddle.net for the charge and tell us at [email protected] so we can check your account.

7. Your mandatory rights

This policy does not limit any rights you have under mandatory consumer law, including your rights if Itavel Premium Pass does not work as described.

8. Contact

Billing and refunds: https://paddle.net

Itavel support: [email protected]